Return Policy

EISHA's pieces are made to be loved across seasons by people who curate their wardrobes sustainably. We would love for you to purchase from us mindfully and to be in touch with our customer care team prior to purchasing, should you have any queries. With this, we can assist you in finding the perfect pieces for your wardrobe. 

We understand that sometimes things are not quite right, if an EISHA piece is not the right fit for you, we will happily organise an exchange or store credit to the full amount of your purchase less postage costs, as long as your return meets the below requirements.

All items purchased in Sale are final, however we would be happy to assist with size exchanges where possible.

To facilitate an exchange or store credit, please begin the process by contacting our customer care team within 7 days of delivery at hello@eisha.au

 

REQUIREMENTS

The piece/s returned must be in their original condition with all tags attached.

We ask you to please be careful when trying on our garments as we cannot accept pieces that appear to be:

Washed, have tan/makeup stains or odours.

 

SWIMWEAR

For hygiene purposes, our SWIM Collection Bikini Bottoms cannot be exchanged.

 

FAULTY and/or DAMAGED ITEMS

We create all our pieces to love and last here at EISHA and pride ourselves on the quality of our garments and control systems. If you believe you have received a faulty or incorrect item, please do not hesitate to reach out to us within 7 days of receiving your piece.

We will happily guide you through the process of resolving the issue, to make it as easy as possible for you. When contacting our team please attach images of the fault, so we have you enjoying your new EISHA pieces as soon as possible.

Please note that items that appear to have been damaged as a result of wear and tear are not considered to be faulty and are not eligible for a return.

 

RETURN POLICY

Once approved for return, item/s must be handed over to a postage provider within 5 business days. Your item/s will be considered returned once we receive them to our office. They will be assessed and processed within 3-5 business days of receiving them. Our client relations team will be in touch with you throughout the process with details of your processed return.

Due to the limited nature of our pieces, we cannot guarantee that changes/cancellations can be made to current orders prior to them being fulfilled.

 

COMMERCIAL USAGE

At EISHA, we pride ourselves on the roles we create that empower women and provide employment in Indonesia.  Whilst we appreciate your enjoyment and admiration of our pieces, it is our preference that our pieces are not leased out. Our EISHA Return and Care Policies apply to only individual clients of EISHA, we are unable to assist with the care of our garments which are found to have been hired externally.