Return Policy

EISHA's pieces are made to be loved across seasons by people who curate their wardrobes sustainably. We would love for you to purchase from us mindfully and to be in touch with our customer care team prior to purchasing, should you have any queries. With this, we can assist you in finding the perfect pieces for your wardrobe. 

We understand that sometimes things are not quite right, if an EISHA piece is not the right fit for you, we will happily organise an exchange, store credit or refund to the full amount of your purchase less postage costs, as long as your return meets the below requirements.

To facilitate and exchange, store credit or refund, please begin the process by contacting our customer care team within 7 days of delivery at



The piece/s returned must be in their original condition with all tags attached.

We ask you to please be careful when trying on our garments as we cannot accept pieces that appear to be:

Washed, have tan/makeup stains or odours.



For hygiene purposes, our SWIM Collection Bikini Bottoms cannot be exchanged.



We create all our pieces to love and last here at EISHA and pride ourselves on the quality of our garments and control systems. If you believe you have received a faulty or incorrect item, please do not hesitate to reach out to us within 7 days of receiving your piece.

We will happily guide you through the process of resolving the issue, to make it as easy as possible for you. When contacting our team please attach images of the fault, so we have you enjoying your new EISHA pieces as soon as possible.

Please note that items that appear to have been damaged as a result of wear and tear are not considered to be faulty and are not eligible for a return.



Please note, customers are responsible for the return shipping cost and tracking information.

Orders that are offered complimentary postage will be charged the standard rate (10.00 AUD for domestic purchases) of postage costs; this will be automatically deducted from your refund amount.

Please note that items purchased with a discount code are only eligible for an exchange or a store credit. This excludes the 15% first purchase offer.

Your item/s will be considered returned once we receive them to our office. They will be assessed and processed within 3-5 business days of receiving them. Our client relations team will be in touch with you throughout the process with details of your processed return.

Refunds will be returned to the account or payment method used to make the original purchase.

Due to the limited nature of our pieces, we cannot guarantee that changes/cancellations can be made to current orders prior to them being fulfilled


At EISHA, we pride ourselves on the roles we create that empower women and provide employment in Indonesia.  Whilst we appreciate your enjoyment and admiration of our pieces, it is our preference that our pieces are not leased out. Our EISHA Return and Care Policies apply to only individual clients of EISHA, we are unable to assist with the care of our garments which are found to have been hired externally.